This post is a follow-up to my T-Mobile Sidekick Slide Reset fiasco, located HERE.
When we last left our T-Mobile victims, er uh, I mean ‘customers’, they were trying to decide if they should send their defective Sidekick Slide phone to T-Mobile for repairs or send it to Motorola.
I had already tried T-Mobile once so I knew they wouldn’t really repair it so I decided to give Motorola a try. We boxed everything up and sent it off to Texas without much hope of anything changing. Motorola said it would take 7-10 business days.
To Motorola’s credit they provide a tracking tool on their website to check on the status of your repairs. We checked it occasionally but didn’t pay too much attention to it.
After about 5 or 6 days the phone arrived back from Texas. At first glance nothing seemed different. (I was kind of hoping they would replace the entire phone.) But upon closer examination my daughter proclaimed “they gave us a memory card”!
Sure enough, Motorola installed a memory card in the repaired Sidekick Slide at no charge. Although this doesn’t sound like a big deal, it was nice of them to do so because my daughter could then save her contacts to the memory card which means she won’t lose them if the phone reset itself.
We reinstalled the battery and attempted to put on the battery cover. I say “attempted” because the battery was now raised slightly above the surface of the phone so the cover wouldn’t slide on as it did before the repair. I managed to ‘force it on’ but it’s still not even with the phone casing.
But in the end, it appears Motorola did in fact fix the hard reset problem. My daughter hasn’t experienced a problem with it since it came back from them. So I give Motorola TWO thumbs up for fixing it and for the free memory card and I give T-Mobile TWO thumbs DOWN for being a pain in the arse and their absolutely horrid customer service.
Hope this helps other Side Slick users who might be experiencing the hard reset problem. Good luck!
Here’s an update on my T-Mobile Sidekick Slide horror story and subsequent Motorola repair:
In the past month, my daughter’s phone has reset itself twice. And when she tried to restore her contacts from the memory card, it didn’t/wouldn’t bring them all back. I’m so freakin’ sick of this piece of crap phone and T-Mobile’s piece of crap service.
She has 10 months left on her contract but we can’t leave T-Mobile completely until my son’s contract expires in 2010. We will definitely be shopping for a new service provider then.
The NetKnuckleHead
My Slide does this too, i found the best way to live with it is to just sace her contacts to her sim card and every time it resets she will have to import them. however the sim only stores 100 people so hopefully she has less than that.
I hope this helps
Hello “Some Teen”,
Thank you for your reply. Yes, my daughter does save her contacts to the SIM card and it does help, HOWEVER, the last time the phone reset itself, she was only able to import approximately 54 contacts. We have no idea why it wouldn’t bring in the remainder but it wouldn’t. Just another example of the T-Mobile / Sidekick frustration we’ve endured.
Our plan right now is to switch to Verizon as soon as all four of our contracts expire.
Would love to hear from others.
The NetKnuckleHead
I have been having the same problems with my phone I’ve attempted to contact t-mobile and they’ve sent me 5 of the exact same phones and now they’re actin like its the battery so im just gonna break my contract because its really ridiculous
Hello “G”….
As you’ve discovered, T-Mobile is not going to go out of their way to help you. My advice would be to send your phone to Motorola for repairs. If you decide to do this, contact them first at:
1-800-331-6456
Mon-Fri 7AM-10PM; Sat-Sun 9AM-6PM CST
I got this information at:
http://www.motorola.com/support/v/index.jsp?vgnextoid=745be66506e9d110VgnVCM1000008406b00aRCRD
Then, I would go to Verizon to sign up for a new plan the minute your T-Mobile contract expires.
Good luck!
The NetKnuckleHead